Schedule Overview

Sessions are open to everyone. Therefore, registration for specific sessions is not necessary.

Date Start Time End Time Session Title
6/25/2021 9:45 AM 10:45 AM Billing, Coding, and Collections
6/25/2021 9:45 AM 10:45 AM Value Based Payment Models: Why Proving Value is Critical to the Success of Your Infusion Center
6/25/2021 11:00 AM 12:00 PM Exhibit Hall
6/25/2021 12:15 PM 1:15 PM Integrating New-to-Market Products into Your Practice
6/25/2021 12:15 PM 1:15 PM Partner Profile: Best Practices and Lessons Learned to Improve Access to Newly-Approved Rare Disease Drugs
6/25/2021 1:30 PM 2:30 PM The Role of Limited English Proficiency in Health Disparities: Considerations for Infusion Providers
6/25/2021 1:30 PM 2:30 PM Infusion Operation Workflow
6/25/2021 2:40 PM 2:50 PM Wellness Break
6/25/2021 3:00 PM 3:30 PM Exhibit Hall
6/25/2021 3:45 PM 4:45 PM Disaster Planning, Preparedness and Response for Infusion Centers
6/25/2021 3:45 PM 4:45 PM Mast Cells: Correlation to Infusion Therapy
6/25/2021 4:45 PM 5:45 PM Biogen Product Theater
6/26/2021 7:30 AM 8:00 AM Morning Yoga
6/26/2021 8:00 AM 9:00 AM UCB Product Theater: Shaping The Patient Experience in an Evolving World
6/26/2021 9:00 AM 10:00 AM Treatment Adherence: Shared Decision Making
6/26/2021 9:00 AM 10:00 AM Administering Complex Therapies: Building Competency & Confidence in Your Clinical Team
6/26/2021 10:15 AM 11:15 AM Organizational Agility for Infusion Centers
6/26/2021 10:15 AM 11:15 AM Prior Authorizations, Claims Denials, and Appeals
6/26/2021 11:15 AM 12:00 PM Exhibit Hall
6/26/2021 12:15 PM 1:15 PM Growing as One: Learning and Teaching as an Interdisciplinary Team
6/26/2021 1:30 PM 2:30 PM Infusion Standards of Care and Practice
6/26/2021 1:30 PM 2:30 PM Optimizing the Patient Experience in Your Practice
6/26/2021 2:30 PM 3:15 PM Exhibit Hall
6/26/2021 3:30 PM 4:30 PM Optimizing Your Infusion Center’s Financial and Operational Health for the Future
6/26/2021 5:00 PM 6:00 PM Virtual Closing Event

Detailed Schedule

*All sessions and exhibit hall hours are CST. Times, topics, and descriptions subject to change.

8:30-9:30 am
Keynote Speech

On April 10, 2021, United States Army Staff Sergeant Travis Mills of the 82nd Airborne was critically injured on his third tour of duty in Afghanistan by an IED (improvised explosive device), losing portions of both legs and both arms. He is one of only five quadruple amputees from the wars in Iraq and Afghanistan to survive such extensive injuries. Travis now lives an inspiring life as a quadruple amputee – his heroic journey was documented in the award-winning documentary film, Travis: A Soldier’s Story; he has written a New York Times bestselling memoir titled Tough As They Come; he speaks across the country motivating others to live by his motto: “Never give up. Never quit.”; and his foundation recently completed the construction of a fully adaptive veterans retreat in the Belgrade Lakes region in the state of Maine where he hosted over 89 combat injured veterans and their families. For more information about Travis, you may visit: www.travismills.org.

9:45-10:45 am
Billing, Coding, and Collections

Join leading experts as they share best practices for the billing, coding, and collections aspects of revenue cycle management.

Speakers

  • Ethel Owen, CPC, CMPM, Practice Administrator, Arthritis and Rheumatology Associates of Palm Beach
  • Reetu Singh, CPC, Billing Manager, Cancer Care Institute
  • Rodney Wright, Founder and CEO, TANYR Healthcare, and Co-Founder and CEO, R2 Health
9:45-10:45 am
Value Based Payment Models: Why Proving Value is Critical to the Success of Your Infusion Center

It has become well known that the rising cost of Healthcare in the US is unsustainably straining our economy. Long gone are the days when companies or modest taxes easily cover full healthcare benefits.

As costs are increasingly passed on to consumers, the value based concept has become more than yet another cost bending payer profit strategy du jour. It is now central to a much broader range of stakeholders who depend heavily on a well managed risk pool, including families, employers, self-insured corporate plans, population health collaboratives, politicians, and economic development entities, as well as commercial and government payers. With breakthrough pharmaceuticals flooding the therapy pipeline, the value proposition for the efficient and effective delivery of expensive products must be a fundamental consideration for infusion center owners and managers.

This session will be comprised of two parts: 1) introduction to the concepts, mechanics and variations of value based models; and 2) a discussion around implications of VBPMs for infusion centers, including threats, opportunities and changes to the competitive landscape that may alter how you deliver and market your services.

Speaker

  • Joseph V. Fritz, PhD, CEO, DENT Neurologic Institute and DENT Neuroscience Research Center
11:00 am-12:00 pm
Exhibit Hall

Visit each exhibitor and collect all of your badges to win one of 10 big prizes!

12:15-1:15 pm
Integrating New-to-Market Products into Your Practice

Do you want to more efficiently integrate new products into your infusion workflow? Learn best practices applied by the market’s leading early adopters to expand access to new treatment options for their patients.

Speaker

  • Christine Mann, MBA, CMOM, Chief Operating Officer & Director of Infusion Operations, DENT Neurologic Institute
12:15-1:15 pm
Partner Profile: Best Practices and Lessons Learned to Improve Access to Newly-Approved Rare Disease Drugs

A cross-functional, multi-stakeholder discussion about real-world challenges, lessons learned, and best practices in supporting patient access to a new therapy for an undertreated rare disease population.

Speakers

  • Joe Nemuras, MBA, Senior Director Access Strategy, Ophthalmology, Horizon Therapeutics
  • Parul Patel, Executive Director, Site of Care Strategy, Horizon Therapeutics
  • Keli Walbert, MS, Senior Vice President, Commercial Marketing and Operations, General Manager, Ophthalmology (TEPEZZA), Horizon Therapeutics
1:30-2:30 pm
The Role of Limited English Proficiency in Health Disparities: Considerations for Infusion Providers

This session will touch on the disparities that exist in today’s healthcare system, specifically focusing on the role of limited English proficiency (LEP) in creating significant inequities in health outcomes. Hear from three speakers who will discuss the incidence of health disparities, the role of LEP, and available resources created to address harm caused by miscommunication with patients.

Speakers

  • Kindyl Boyer, MPP, Director of Advocacy, National Infusion Center Association and Infusion Access Foundation
  • Gary A. Puckrein, PhD, President and Chief Executive Officer, National Minority Quality Forum
  • CAPT David Wong, MD, Pediatrician, Epidemiologist, and Chief Medical Officer, U.S. Department of Health and Human Services Office of Minority Health
1:30-2:30 pm
Infusion Operation Workflow

A session focusing on operational pieces of a practice including charting, stocking, storage, ordering and logging, inventory management, measuring chair time, etc.

Speakers

  • Kavita V. Nair, PhD, Professor of Neurology and Pharmacy, University of Colorado’s Rocky Mountain MS Center
  • Charlie Schadewald, President and CEO, Wasatch Infusion
  • Berkely Taylor-Allen, BSN, RN, Director of Clinical Operations, OI Infusion
2:30-3:00 pm
Product Theater
2:40-2:50 pm
Wellness Break
3:00-3:30 pm
Exhibit Hall

Visit each exhibitor and collect all of your badges to win one of 10 big prizes!

3:45-4:45 pm
Disaster Planning, Preparedness and Response for Infusion Centers

Is your practice truly prepared for an emergency or natural disaster? Do you have a plan for managing your drug inventory during a power outage? How will you ensure continuity of care for your patients? This session will explore disaster and emergency planning, preparedness, and response from a variety of stakeholder perspectives.

Speakers

  • Brian Bejarano, Vice President of Operations Supply Chain, Cardinal Health Specialty Solutions
  • Kristen Finne, Director, HHS emPOWER Program and Senior Analyst, Office Emergency Management & Medical Operations, Office of the Assistant Secretary for Preparedness and Response, Department of Health and Human Services
  • Jennifer Kuschinsky, RN, MBA, former Chief Strategy & Business Development Officer, Michigan Institute for Neurological Disorders (MIND)
3:45-4:45 pm
Mast Cells: Correlation to Infusion Therapy

Mast cells, a component of the immune system, are located throughout the human body and have significant influence over complications from I.V. medications and catheter insertion. This presentation will discuss the pathophysiology of these complications highlighting two patients that died when these complications were not recognized and treated appropriately.

Speaker

  • Lynn Hadaway, M.Ed., RN, NDP-BC, CRNI®, President, Lynn Hadaway Associates, Inc.
4:45-5:45 pm
Biogen Product Theater

*All sessions and exhibit hall hours are CST. Times, topics, and descriptions subject to change.

7:30-8:00 am
Morning Yoga

Start the day off with an invigorating virtual yoga session!

8:00 am-9:00 am
Product Theaters
9:00 am-10:00 am
Treatment Adherence: Shared Decision Making

Explore different factors driving primary and secondary non-adherence and best practices in shared decision-making to improve adherence rates, optimize health outcomes, maximize quality of life and minimize burdens of disease. 

Speakers

  • Lauren Dunlap, PACS, Executive Director and Co-Founder, Advocacy & Awareness for Immune Disorders Association (AAIDA)
  • Salvatore Napoli, MD, Neurologist and Founder, Neurology Center of New England and MS Clinic
9:00 am-10:00 am
Administering Complex Therapies: Building Competency & Confidence in Your Clinical Team

The administration of complex therapies, like biologics, requires specialized training and specific competencies. This session will explore the competencies required for consistent, high-quality care and best practices in training and documenting competency among staff responsible for preparing and administering complex therapies.

Speakers

  • Lou Anne Epperson, MSN, RN, IgCN, Director of Clinical Services – Nursing, Amerita Specialty Infusion Services
  • Kristin Yeager, APRN, FNP-BC, District Operations Manager – Austin/Round Rock/Kyle Infusion Centers, Paragon Healthcare
10:15 am-11:15 am
Organizational Agility for Infusion Centers

Organizational agility is essential for healthcare companies in quickly adapting to changing customer needs, competitor responses, opportunities, as well as changes in reimbursement and regulatory guidelines. This session will examine how to build a culture of agility, track important KPI and KQI metrics, and digest a case study where an agile culture enabled an infusion operator to strategically reposition quickly and efficiently to integrate COVID-19 monoclonal antibody therapies into their service offerings in two sites. 

Speakers

  • Ken Idicula, MHA-INF, Sr. Director of Operations, MPP Infusion Centers®
  • Joshua Smith, Chief Executive Officer, PURE Infusion Suites
10:15 am-11:15 am
Prior Authorizations, Claims Denials, and Appeals

Infusion services are subject to regular utilization management processes that can delay care for patients. In this session, we will unpack prior authorization, what pre-service review really entails, and how to successfully appeal denials. At the end of this session, you will be knowledgeable about what separates a truly persistent patient advocate from the average PA coordinator.

Speakers:

  • Amanda DeMarzo, PharmD, MBA, PACS, Associate Director Patient Access, Accreditation Council for Medical Affairs (ACMA)
  • Elizabeth Johnson, LPN, CPC, PACS, Director of Product Management, RxLightning Inc., CEO, 5015 Consulting, President and co-founder, National Association of Medication Access and Patient Advocacy
11:15 am-12:00 pm
Exhibit Hall

Visit each exhibitor and collect all of your badges to win one of 10 big prizes!

12:15-1:15 pm
Product Theater
12:15-1:15 pm
Growing as One: Learning and Teaching as an Interdisciplinary Team

The outpatient infusion delivery channel is rapidly growing, and the specialty medication pipeline is not slowing down any time soon. How can infusion centers keep up to date on new products as well as updates to current therapies? How should infusion providers disseminate information to staff and referral sources with a consistent message? How can an organization be assured staff is storing and handling medications with such high price tags? This session will provide strategies for how an interdisciplinary team can successfully navigate these challenges together.

Speakers

  • Ashley Lewis, Organizational Development Specialist, Palmetto Infusion Services
  • Andra Tisdale Hall, PharmD, AIC Pharmacy Director, Palmetto Infusion Services 
  • Emily Huff, RN, Nurse Educator, Palmetto Infusion Services
  • Lindsey Savickas, RN, BSN, Chief Operating Officer, Infusion Associates
1:30-2:30 pm
Infusion Standards of Care and Practice

This session will explore the history of standards in healthcare, the evolution of NICA’s Standards Program, and the role of Standards in building an Infusion Center of Excellence network.

Speakers

  • Colin C. Edgerton, MD, FACP, FACR, Rheumatologist, Low Country Rheumatology, Executive Chairman, American Rheumatology Network, and Founding Member, Articularis Healthcare
  • Kaitey Morgan, RN, BSN, CRNI, Chief Clinical Officer, National Infusion Center Association, Director of Patient Experience, Infusion Access Foundation
  • Teresa Molina, Program Design Manager – Specialty Collaborative Care, Cigna 
1:30-2:30 pm
Optimizing the Patient Experience in Your Practice

How is the patient experience in your practice? Learn how your practice can make small, yet powerful adjustments to optimize the patient experience and improve customer satisfaction.

Speakers

  • Karen McKerihan, MSN, NP-C, Director of Infusion Services, Articularis Healthcare
  • Marissa Shackleton, Executive Director, The Elliot Lewis Center 
  • Andrea Zlatkus, CMPM, CRHC, CRMS, Executive Director, National Organization of Rheumatology Management (NORM)
2:30-3:15 pm
Exhibit Hall

Visit each exhibitor and collect all of your badges to win one of 10 big prizes!

3:30-4:30 pm
Optimizing Your Infusion Center’s Financial and Operational Health for the Future

As the healthcare landscape continues to evolve, it’s more important than ever for infusion centers to take steps to ensure they are financially and clinically optimized as they prepare for the future. This session will share best practices that centers can leverage to improve revenue cycle management, sharpen negotiations with payers, and enhance inventory management, especially with the increased complexities that will come with the introduction of new therapies, such as biosimilars.

Speaker

  • Amy Valley, PharmD, Vice President of Clinical Strategy and Technology Solutions, Cardinal Health Specialty Solutions
3:30-4:30 pm
Product Theater
5:00-6:00 pm
Closing Reception

Join us for a fun virtual event to close out the meeting! Prize winners will be announced at this time.

We look forward to seeing you in June!