Registration for the 2021 Annual Meeting is OPEN!

Welcome, Infusion Industry Leaders!

Join us June 25-June 26, 2021 for the National Infusion Center Association’s (NICA) second annual meeting! This year, we will be taking the meeting fully virtual to ensure that our stakeholders, patients, and loved ones stay as safe and healthy as possible during this challenging time.

NICA has comprehensively vetted a wide variety of virtual meeting options and we have chosen a platform that extends a meaningful experience for both the attendee and the exhibitor. We are confident that connecting virtually for our 2021 Annual Meeting will offer an engaging and informative event, and we are thrilled to bring together a diverse cohort of industry professionals in a safe setting.

Building upon the success of our inaugural meeting in 2019, NICA’s Annual Meeting will provide a premier learning and networking opportunity for healthcare providers, practice managers, industry stakeholders, advocates, and others with stake in the provider-administered medication market. Attendees, partners, and sponsors can look forward to many exciting presentations and discussions centered around the provider-administered medication industry, networking opportunities, as well as enhanced meeting features specific to the virtual environment.

We are looking forward to this second meeting to further facilitate connection and education within the infusion industry!

Here's a look back at NICA's Inaugural Meeting

At the 2019 meeting, NICA welcomed over 500 leaders and professionals in the infusion industry to its inaugural meeting. During the two-day event, attendees participated in thirteen breakout sessions lead by members of leadership from some of the largest and most reputable organizations in the industry. Attendees also had the opportunity to network with peers and colleagues during educational dinner programs, complimentary receptions, and exhibit hall hours.

2021 Virtual Prospectus

Click Below to Find:

*All sessions and exhibit hall hours are CST. 

8:30-9:30 am
Keynote Speech: Never Give Up. Never Quit.

On April 10, 2012, United States Army Staff Sergeant Travis Mills of the 82nd Airborne was critically injured on his third tour of duty in Afghanistan by an IED (improvised explosive device), losing portions of both legs and both arms. He is one of only five quadruple amputees from the wars in Iraq and Afghanistan to survive such extensive injuries. Travis now lives an inspiring life as a quadruple amputee – his heroic journey was documented in the award-winning documentary film, Travis: A Soldier’s Story; he has written a New York Times bestselling memoir titled Tough As They Come; he speaks across the country motivating others to live by his motto: “Never give up. Never quit.”; and his foundation recently completed the construction of a fully adaptive veterans retreat in the Belgrade Lakes region in the state of Maine where he hosted over 89 combat injured veterans and their families. For more information about Travis, you may visit:

9:45-10:45 am
Billing, Coding, and Collections

Join leading experts as they share best practices for the billing, coding, and collections aspects of revenue cycle management.


  • Ethel Owen, CPC, CMPM, Practice Administrator, Arthritis and Rheumatology Associates of Palm Beach
  • Reetu Singh, CPC, Billing Manager, Cancer Care Institute
  • Rodney Wright, Founder and CEO, TANYR Healthcare, and Co-Founder and CEO, R2 Health
9:45-10:45 am
Value Based Payment Models: Why Proving Value is Critical to the Success of Your Infusion Center

It has become well known that the rising cost of Healthcare in the US is unsustainably straining our economy. Long gone are the days when companies or modest taxes easily covered full healthcare benefits.

As costs are increasingly passed on to consumers, the value based concept has become more than yet another cost bending payer profit strategy du jour. It is now central to a much broader range of stakeholders who depend heavily on a well managed risk pool, including families, employers, self-insured corporate plans, population health collaboratives, politicians, and economic development entities, as well as commercial and government payers. With breakthrough pharmaceuticals flooding the therapy pipeline, the value proposition for the efficient and effective delivery of expensive products must be a fundamental consideration for infusion center owners and managers.

This session will be comprised of two parts: 1) introduction to the concepts, mechanics and variations of value based models; and 2) a discussion around implications of VBPMs for infusion centers, including threats, opportunities and changes to the competitive landscape that may alter how you deliver and market your services.


  • Joseph V. Fritz, PhD, CEO, DENT Neurologic Institute and DENT Neuroscience Research Center
11:00 am-12:00 pm
Exhibit Hall

Visit each exhibitor and collect all of your badges to win one of 10 big prizes!

12:15-1:15 pm
Integrating New-to-Market Products into Your Practice

Do you want to more efficiently integrate new products into your infusion workflow? Learn best practices applied by the market’s leading early adopters to expand access to new treatment options for their patients.


  • Christine Mann, MBA, Chief Operating Officer & Director of Infusion Operations, DENT Neurologic Institute
12:15-1:15 pm
Partner Profile: Best Practices and Lessons Learned to Improve Access to Newly-Approved Rare Disease Drugs

A cross-functional, multi-stakeholder discussion about real-world challenges, lessons learned, and best practices in supporting patient access to a new therapy for an undertreated rare disease population.


  • Joe Nemuras, MBA, Senior Director Access Strategy, Ophthalmology, Horizon Therapeutics
  • Parul Patel, Executive Director, Site of Care Strategy, Horizon Therapeutics
  • Keli Walbert, MS, Senior Vice President, Commercial Marketing and Operations, General Manager, Ophthalmology (TEPEZZA), Horizon Therapeutics
1:30-2:30 pm
The Role of Limited English Proficiency in Health Disparities: Considerations for Infusion Providers

This session will touch on the disparities that exist in today’s healthcare system, specifically focusing on the role of limited English proficiency (LEP) in creating significant inequities in health outcomes. Hear from three speakers who will discuss the incidence of health disparities, the role of LEP, and available resources created to address harm caused by miscommunication with patients.


  • Kindyl Boyer, MPP, Director of Advocacy, National Infusion Center Association and Infusion Access Foundation
  • Gary A. Puckrein, PhD, President and Chief Executive Officer, National Minority Quality Forum
  • CAPT David Wong, MD, Pediatrician, Epidemiologist, and Chief Medical Officer, U.S. Department of Health and Human Services Office of Minority Health
1:30-2:30 pm
Infusion Operation Workflow Challenges

A deep dive into different areas of the infusion workflow that can make or break an infusion service line. In this session, we will cover topics ranging from charting inventory and performance metrics to aging, collections, and continuity of care between sites of care.


  • Kavita V. Nair, PhD, Professor of Neurology and Pharmacy, Rocky Mountain Multiple Sclerosis Center, University of Colorado Anschutz Medical Campus
  • Charlie Schadewald, President and CEO, Wasatch Infusion
  • Berkely Taylor-Allen, BSN, RN, Director of Clinical Operations, OI Infusion
2:30-3:00 pm
Product Theater
2:40-2:50 pm
Wellness Break
3:00-3:30 pm
Exhibit Hall

Visit each exhibitor and collect all of your badges to win one of 10 big prizes!

3:45-4:45 pm
Disaster Planning, Preparedness and Response for Infusion Centers

Is your practice truly prepared for an emergency or natural disaster? Do you have a plan for managing your drug inventory during a power outage? How will you ensure continuity of care for your patients? This session will explore disaster and emergency planning, preparedness, and response from a variety of stakeholder perspectives.


  • Brian Bejarano, Vice President of Operations Supply Chain, Cardinal Health
  • Kristen Finne, Program Director, HHS emPOWER Program, Senior Program Analyst, Division of Readiness, Office of Emergency Management and Medical Operations, Office of the Assistant Secretary for Preparedness and Response (ASPR), U.S. Department of Health and Human Services
  • Jennifer Kuschinsky, RN, MBA, former Chief Strategy & Business Development Officer, Michigan Institute for Neurological Disorders (MIND)
3:45-4:45 pm
Mast Cells: Correlation to Infusion Therapy

Mast cells, a component of the immune system, are located throughout the human body and have significant influence over complications from I.V. medications and catheter insertion. This presentation will discuss the pathophysiology of these complications highlighting two patients that died when these complications were not recognized and treated appropriately.


  • Lynn Hadaway, M.Ed., RN, NDP-BC, CRNI®, President, Lynn Hadaway Associates, Inc.

*All sessions and exhibit hall hours are CST. Times, topics, and descriptions subject to change.

7:30-8:00 am
Morning Yoga

Start the day off with an invigorating virtual yoga session!

8:00 am-9:00 am
UCB Product Theater: Shaping The Patient Experience in an Evolving World
9:00 am-10:00 am
Treatment Adherence: Shared Decision Making

Explore different factors driving primary and secondary non-adherence and best practices in shared decision-making to improve adherence rates, optimize health outcomes, maximize quality of life and minimize burdens of disease. 


  • Lauren Dunlap, PACS, Executive Director and Co-Founder, Advocacy & Awareness for Immune Disorders Association (AAIDA)
  • Salvatore Napoli, MD, Neurologist and Founder, Neurology Center of New England and MS Clinic
9:00 am-10:00 am
Building a Culture of Competence for Nurses in an Ambulatory Infusion Center

The administration of complex therapies, like biologics, requires specialized training and specific competencies. This session will explore the competencies required for consistent, high-quality care and best practices in training and documenting competency among staff responsible for preparing and administering complex therapies.


  • Lou Anne Epperson, MSN, RN, IgCN, Director of Clinical Services – Nursing, Amerita Specialty Infusion Services
  • Kristin Yeager, APRN, FNP-BC, District Operations Manager – Austin/Round Rock/Kyle Infusion Centers, Paragon Healthcare
10:15 am-11:15 am
Organizational Agility for Infusion Centers

Organizational agility is essential for healthcare companies in quickly adapting to changing customer needs, competitor responses, opportunities, as well as changes in reimbursement and regulatory guidelines. This session will examine how to build a culture of agility, track important KPI and KQI metrics, and digest a case study where an agile culture enabled an infusion operator to strategically reposition quickly and efficiently to integrate COVID-19 monoclonal antibody therapies into their service offerings in two sites. 


  • Ken Idicula, MHA-INF, Sr. Director of Operations, MPP Infusion Centers®
  • Joshua Smith, Chief Executive Officer, PURE Infusion Suites
10:15 am-11:15 am
Prior Authorizations, Claims Denials, and Appeals

Infusion services are subject to regular utilization management processes that can delay care for patients. In this session, we will unpack prior authorization, what pre-service review really entails, and how to successfully appeal denials. At the end of this session, you will be knowledgeable about what separates a truly persistent patient advocate from the average PA coordinator.


  • Amanda DeMarzo, PharmD, MBA, PACS, Associate Director, Patient Access, National Board of Prior Authorization Specialists (NBPAS), an ACMA company
  • Elizabeth Johnson, LPN, CPC, PACS, BCPA, Co-Founder, National Association of Medication Access & Patient Advocacy and Director of Product, RxLightning
11:15 am-12:00 pm
Exhibit Hall

Visit each exhibitor and collect all of your badges to win one of 10 big prizes!

12:15-1:15 pm
Product Theater
12:15-1:15 pm
Growing as One: Learning and Teaching as an Interdisciplinary Team

The outpatient infusion delivery channel is rapidly growing, and the specialty medication pipeline is not slowing down any time soon. How can infusion centers keep up to date on new products as well as updates to current therapies? How should infusion providers disseminate information to staff and referral sources with a consistent message? How can an organization be assured staff is storing and handling medications with such high price tags? This session will provide strategies for how an interdisciplinary team can successfully navigate these challenges together.


  • Ashley Lewis, Organizational Development Specialist, Palmetto Infusion Services
  • Andra Tisdale Hall, PharmD, AIC Pharmacy Director, Palmetto Infusion Services 
  • Emily Huff, RN, Nurse Educator, Palmetto Infusion Services
  • Lindsey Savickas, RN, BSN, Chief Operating Officer, Infusion Associates
1:30-2:30 pm
Standards of Care in Infusion Therapy

This session will explore the history of standards in healthcare, the evolution of NICA’s Standards Program, and the role of Standards in building an Infusion Center of Excellence network.


  • Colin C. Edgerton, MD, FACP, FACR, Executive Chairman, American Rheumatology Network, Founding Member, Articularis Healthcare
  • Kaitey Morgan, RN, BSN, CRNI, Chief Clinical Officer, National Infusion Center Association, Director of Patient Experience, Infusion Access Foundation
  • Teresa Molina, Program Design Manager – Value-Based Program Optimization, Cigna 
1:30-2:30 pm
Optimizing the Patient Experience in Your Practice

How is the patient experience in your practice? Learn how your practice can make small, yet powerful adjustments to optimize the patient experience and improve customer satisfaction.


  • Karen McKerihan, MSN, NP-C, Director of Infusion Services, Articularis Healthcare
  • Marissa Shackleton, Executive Director, The Elliot Lewis Center 
  • Andrea Zlatkus, CMPM, CRHC, CRMS, Executive Director, National Organization of Rheumatology Management (NORM)
2:30-3:15 pm
Exhibit Hall

Visit each exhibitor and collect all of your badges to win one of 10 big prizes!

3:30-4:30 pm
Optimizing Your Infusion Center’s Financial and Operational Health for the Future

As the healthcare landscape continues to evolve, it’s more important than ever for infusion centers to take steps to ensure they are financially and clinically optimized as they prepare for the future. This session will share best practices that centers can leverage to improve revenue cycle management, sharpen negotiations with payers, and enhance inventory management, especially with the increased complexities that will come with the introduction of new therapies, such as biosimilars.


  • Amy Valley, PharmD, Vice President of Clinical Strategy and Technology Solutions, Cardinal Health
3:30-4:30 pm
Product Theater
5:00-6:00 pm
Closing Reception

Join us for a fun virtual event to close out the meeting! Prize winners will be announced at this time.

AAIR of Charlotte

Advanced Pain Care

Advanced Rheumatology and Arthritis Wellness Center, PC

Alliance Infusions

Altus Infusion

Amber Pharmacy

Americare PS

Amerita Specialty Infusion Services

Arise Infusion

ARJ Infusion Services

Arthritis, Rheumatic & Back Disease Associates

Arthritis & Osteoporosis Center, Inc.

Arthritis & Rheumatology Associates of Palm Beach, Inc

Arthritis and Rheumatism Associates

Arthritis Associates, PA

Arthritis Care Center Oklahoma, PLLC

Arthritis Consultants of Tidewater

Articularis Healthcare

Asheville Arthritis & Osteoporosis Center

Axiva Health Solutions

Baltimore Oncology Hematology Associates

BioTek reMEDys

Birmingham ID & Infusion

BrookWell Health

Cancer Care Institute

Cape Fear Arthritis Care

Carolina Arthritis Center

Carondelet Rheumatology

Center for Neurology and Spine

Central Louisiana Rheumatology and Infusion Center

Columbus Arthritis Center

Comanche County Medical Center

Community Medical and Dental Care Inc

Comprehensive Pharmacy Services

Connecticut IV Infusion Center (CIVIC) LLC

DENT Neurologic Institute

Emkey Arthritis & Osteoporosis Clinic

Esse Health St Louis Gastroenterology

First Choice Infusion Centers, LLC

Fort Bend Rheumatology Associates

Gamma Therapeutic Center

Gastro Health

Greater Baltimore Medical Center

Hattiesburg Clinic – The Arthritis Center

Horizon Infusions

Infectious Diseases Consultants of the Treasure Coast

Infusacare Medical Services

Infusion Associates PC


Intramed Plus Infusion Services

IV Infusion Treatment Center

IVX Health


Kane Hall Barry Neurology

Lake Cumberland Rheumatology

LifeCare Specialty Pharmacy LLC

LivWell Health, LLC

Low Country Rheumatology

MedChoice Infusion

Medix Infusion

Metro Infusion Centers

Midwest Immunology Clinic

Midwest Infusion

MosAIC Infusion Solutions

MPP Infusion Centers

Neurology Center of New England, PC

NeuroMedical Clinic of Central Louisiana, LLC

Northwest Infusion Center

NuCara Infusion Center

OI Infusion

Oklahoma Arthritis Center

Overlake Arthritis & Osteoporosis Center

Palmetto Infusion Services

Paragon Healthcare Inc.

Piedmont Arthritis Clinic

Premier HealthCare Associates

Prestige Infusions – Vitalyze

Providence Rheumatology

PURE Infusion Suites

Rapid City Medical Center

Regional Cancer Care

Reliant Specialty Infusion

Rheumatology Associates of Baltimore

Rheumatology Associates of North Jersey

Rheumatology Associates of South Texas

Riverhills Neuroscience

Sage Infusion

San Mateo Rheumatology

South Jersey Pediatric and Adult Infusion Center

Southside Specialty Infusion Pharmacy

Springfield Clinic

Texas Center for Lifestyle Medicine

Texas Children’s Hospital

Texas Neurology

Texas Oncology

The Elliot Lewis Center for Multiple Sclerosis Care

Thrivewell Infusion

Total Infusion

TwelveStone Health Partners

United Digestive

University Medical Center Ambulatory Care Center

University of Colorado’s Rocky Mountain MS Center

Unity Health Network

Virginia Rheumatology Clinic

Vital Care Infusion Services

Wasatch Infusion, LLC

William P Maier MD PC

Each exhibitor is responsible for building their booth in the virtual platform. Booth builds must be completed on or before Tuesday, June 1.


Please click here to review FAQs.


⮞  Booth space choices: 1 week after receiving options from Morgan Grubbs.

⮞  Ad space placement selection in virtual platform: May 1 (UPDATED)

⮞  Ad space placement selection in meeting program: May 10

⮞  Company logo and company description (50 words max) for meeting program: May 10

⮞  Booth build completion: June 1

⮞  Ad design for the meeting program and the virtual platform: June 1

⮞  Booth staff names: June 11

  • You may have up to 10 individuals staffing the booth during the event. Please refer to your specific tier or the FAQs for how many complimentary registrations your tier receives.
Virtual Platform

⮞  NTT virtual events demo:

⮞  Platform overview:

Booth Build

⮞  Booth builder training and Q&A video:

⮞  Booth builder guide ( includes:

  • Overview and getting started.
  • Brief steps overview.
  • In-depth steps and instructions.
  • Format and requirements: acceptable file formats, image dimensions, file sizes, character limits, and other relevant information.
Booth Staffing for Live Event

⮞  Booth staffing information:

Exhibit Hall Hours

Friday, June 25

  • 10:00-11:00 am CST
  • 3:00-3:30 pm CST

Saturday, June 26

  • 11:15 am-12 pm
  • 2:30 pm-3:15 pm
Session Attendance & Networking Events

Registered exhibitor representatives are welcome to attend all sessions and activities (i.e. wellness break, morning yoga, and closing reception) for this meeting. Please refer to the prospectus to determine how many complimentary representatives your company receives and the price for additional representative registrations. If an individual cannot attend a session when it is airing, it will be available on demand after the meeting.

Virtual Meeting Program

All exhibitors will have their company description and logo in the virtual meeting program. We will be reaching out to gather these items.

Preview Days

On June 17 and 18, exhibitors will be able to enter the environment before the event begins and quality check booths themselves.

Sponsorship Items

We are not able to sell sponsorship items on the virtual platform this year, however we have many available that will provide your organization great visibility and recognition! Those can be found on pages 10 and 11 of the prospectus. If you are interested in sponsoring something, please let me know as these are first come, first served (in order of consideration).

Full Meeting Schedule

Date Start Time End Time Session Title
6/25/2021 8:30 AM 9:30 AM Keynote Speech: Never Give Up. Never Quit.
6/25/2021 9:45 AM 10:45 AM Billing, Coding, and Collections
6/25/2021 9:45 AM 10:45 AM Value Based Payment Models: Why Proving Value is Critical to the Success of Your Infusion Center
6/25/2021 11:00 AM 12:00 PM Exhibit Hall
6/25/2021 12:15 PM 1:15 PM Integrating New-to-Market Products into Your Practice
6/25/2021 12:15 PM 1:15 PM Partner Profile: Best Practices and Lessons Learned to Improve Access to Newly-Approved Rare Disease Drugs
6/25/2021 1:30 PM 2:30 PM The Role of Limited English Proficiency in Health Disparities: Considerations for Infusion Providers
6/25/2021 1:30 PM 2:30 PM Infusion Operation Workflow Challenges
6/25/2021 2:40 PM 2:50 PM 10-Minute Wellness Break: Stand & Stretch with Sarah
6/25/2021 3:00 PM 3:30 PM Exhibit Hall
6/25/2021 3:45 PM 4:45 PM Disaster Planning, Preparedness and Response for Infusion Centers
6/25/2021 3:45 PM 4:45 PM Mast Cells: Correlation to Infusion Therapy
6/26/2021 7:30 AM 8:00 AM 30-Minute Morning Yoga: Hatha Mat Practice with Lloyd
6/26/2021 8:00 AM 9:00 AM UCB Product Theater: Shaping The Patient Experience in an Evolving World
6/26/2021 9:00 AM 10:00 AM Treatment Adherence: Shared Decision Making
6/26/2021 9:00 AM 10:00 AM Building a Culture of Competence for Nurses in an Ambulatory Infusion Center
6/26/2021 10:15 AM 11:15 AM Organizational Agility for Infusion Centers
6/26/2021 10:15 AM 11:15 AM Prior Authorizations, Claims Denials, and Appeals
6/26/2021 11:15 AM 12:00 PM Exhibit Hall
6/26/2021 12:15 PM 1:15 PM Growing as One: Learning and Teaching as an Interdisciplinary Team
6/26/2021 1:30 PM 2:30 PM Standards of Care in Infusion Therapy
6/26/2021 1:30 PM 2:30 PM Optimizing the Patient Experience in Your Practice
6/26/2021 2:30 PM 3:15 PM Exhibit Hall
6/26/2021 3:30 PM 4:30 PM Optimizing Your Infusion Center’s Financial and Operational Health for the Future
6/26/2021 5:00 PM 6:00 PM Closing Event: Survey Says Trivia

2021 NICA Meeting Exhibitors

Coming soon!
Coming soon!

Thank You to our Corporate, Industry, and Strategic Partners for their Year-Round Support!

Platinum Corporate


Silver Corporate

Bronze Corporate

GSK smaller logo

Diamond Industry

Ruby Industry

Coming soon!

Emerald Industry

Sustaining Strategic

Supporting Strategic

Coming soon!

Contributing Strategic

We look forward to seeing you soon!

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