As Chief Operating Officer of DENT Neurologic Institute, the largest neurology outpatient practice in the country, Christine Mann, MBA, has found a place where her passion for patient satisfaction and operational efficiency can flourish.
What do you do for a living and where do you work?
I am currently the Chief Operating Officer at DENT Neurologic Group, which
is the largest neurology outpatient practice in the country. I am responsible
for the day to day clinic operations, the purchasing and the infusion
centers for the entire organization. I helped build a brand new infusion
program here at the DENT and within the first year of operation,
we won a national award for our infusion center, specifically for patient
satisfaction and operational efficiency. We not only infuse patients of
the DENT but several community Providers from all different specialties
send their patients here for infusions. I am very proud of our infusion
center and the thousands of patients that we are able to help. I have
worked with several organizations over the years to help promote the
business of infusion, introducing new drugs and protocols and I have also
served on several boards and committees that help further the education
around infusion therapy both professionally and for our patients.
How long have you been in the industry?
I have been working in the infusion industry since 2000 when I joined
Buffalo Rheumatology as the Practice Administrator. The infusible biologics
had just gained some popularity among Rheumatologists and there was
s a big push at that time to get them to start using the products in
their offices. I remember the reactions and how strange the docs thought
it was that they would pay so much money for a product and then infuse it
in their offices. Look at how far we’ve come! I am also a founding
member of NORM, the national organization for Rheumatology Managers. This
group was born because of infusion drugs and the need to understand how to
incorporate them into a private office practice. I have been on a team in
the neurology specialty that is looking to create the same type of
organization. We need to create better access to care for the millions of
patients who need infusion therapy, whether it’s just one or two infusions
or whether it’s for a life long commitment for an incurable disease.
Neurology is currently the top specialty for new, first in class
infusible medications reaching diseases like Alzheimer’s, Parkinson’s and
ALS for the first time ever.
In your opinion, what is the most challenging aspect of working in the infusion industry?
Without a doubt, the payor landscape is the most difficult part of the infusion
process. Insurance coverage has certainly taken on a life of its
own over the past 15 years and it has become increasingly more difficult to
navigate coverage for our patients. We have a very strong
team of dedicated staff that work tirelessly to be able to bridge the
financial gap for our patients and who never give up working on prior
What do you like the most about your job?
I really like the privilege of meeting so many amazing patients and
seeing them do so well on the increasingly complex therapies that we
offer for so many different disease states.
What inspires or drives you every day?
I am driven by the courage of our patients. I am also very driven by
the courage of my son who has suffered so much loss during his teenage
years but somehow he has managed to become an amazing, successful and
passionate young man.
When you were young, what did you want to be when you grew up?
When I was young I thought I would be a teacher and while that remains
a passion and interest for me I really enjoy working in healthcare and all
of the things that provide challenges on a daily basis. In many ways I
also pass on or teach what I learn in my job so perhaps it has come full
How do you “unwind” in your free time?
I love to travel but if I can’t get away I love to shop, cook and bake in
my free time. I also enjoy hiking and taking long walks with my dog